Exceptional Customer Service
Dedicated to meeting your every customer service need on your global journey
As a leading provider of cross-border communications for enterprises seeking growth in global markets, CSOFT is passionate about providing the highest quality customer service and support. As well as relying on our network of over 10,000 linguists and subject matter experts to support your needs in over 250 languages, CSOFT’s experienced, dedicated customer service teams, expert project managers, and regional support teams contribute their vital expertise to serve your company’s needs at every step of the localization process.
With operations segmented into two core service areas according to our clients’ distinct requirements (Health Sciences and Communications), as well as our strategic office locations across the globe, CSOFT’s customer support specialists are there to deliver exceptional service around the clock and to help you enhance your global business prospects, wherever and whenever new translation needs arise.
Customer Service with a Global Reach
CSOFT’s services extend globally. Headquartered in Boston, Massachusetts, and with global support across North America, Europe and Asia, CSOFT ensures 24/7/365 quality coverage for your business’ language and translation service needs. CSOFT’s global network of in-country linguists provide exceptional service by bringing strong knowledge of both their areas of specialization and the regions they translate for. With a minimum of 7 years’ in-field, in-country experience, our specialists ensure your messaging is adapted to the most up-to-date standards and expectations for your target market, eliminating communication gaps and connecting your presence in-market.
Learn more about our global presence.
Boston Translation Services: Dedicated Customer Service and Support from the Heart of New England
CSOFT’s Boston office represents not only our global headquarters as a company, but also a vital operational and customer service center within our broader North American presence. With a particular emphasis on the heath sciences, CSOFT’s Boston-based service team works tirelessly to meet urgent needs from our clients and prospective customers, whether rushing to meet the deadlines of global regulatory submissions or obtaining certified translations for documents that need to meet the highest standards for accuracy.
Learn more about our local customer support and end-to-end solutions for all arising needs at our Boston translation services page.
Big Tech, Manufacturing, Logistics, and Beyond: San Francisco Translation Services and Customer Support
With our on-the-ground presence and customer service support in the Bay Area, CSOFT’s San Francisco translation services are a key link in our North American operations enabling us to offer coast-to-coast, same-time zone coverage for urgent requests from our clients on the Pacific. From the world’s largest technology firms and Silicon Valley startups to intercontinental logistics and manufacturing, CSOFT is able to offer prompt, flexible customer service for all of our clients’ needs and requests.
Learn more about our localization and customer service solutions for San Francisco translations.
Specializing in Your Industry’s Translation and Customer Support Needs
CSOFT can deliver expert translations for a wide range of services. From localization testing to AI translation, marketing transcreation to medical interpretation, CSOFT’s extensive network of expert linguists and subject matter experts can customize your translations to suit your industry needs. Moreover, CSOFT understands the true value of linguistic excellence, with service offerings that extend far beyond ensuring the accuracy and clarity of your message that can strengthen your industry presence. With clients from a range of global industries, CSOFT is the most trusted language service provider (LSP) to deliver tailored solutions for any market.
Learn more about CSOFT’s full range of industry translations services.
Centralized, Cloud-based Translation Service Support
CSOFT’s translation management system (TMS) enables us to provide exceptional global service tailored to your business. Accessible to clients, linguists, project managers and all other stakeholders in translation projects, our cloud-based technologies offer a centralized and automated approach to deliver maximum efficiency and transparency across the globe. With real-time progress, CSOFT ensures updated project tracking and email notifications to help you stay informed. With our specialized TMS technology, CSOFT ensures your translation project will be effectively managed 24/7 for quality service.
Learn more about our translation technology.
Quality Assurance
Professional, high-quality localization of a service or product is critical for translation solutions in global markets. CSOFT understands the importance of accurate translation, which is why we have developed a process for quality assurance to ensure that any project that is translated meets quality standards in a timely manner that is also cost effective. Our advanced translation technology management system allows for translation projects remain in one centralized location, updated in real time, to ensure CSOFT has you covered every step of the way. Additionally, we are certified in ISO 17100:2015, ISO 9001:2015, and ISO 13485:2016, ensuring our customized solutions meet global regulatory requirements and our clients’ highest expectations for quality.
Learn more about our quality assurance processes.
Data Security
CSOFT has meticulously documented and fully traceable information security policies, checklists, and quality records. We understand the importance of security to our clients, which is why we take the upmost care in protecting patients’ confidentiality, as well as businesses’ data. All our data security processes leverage best practices from ISO 27001, ensuring we adhere to the latest international standards in information security.
Learn more about CSOFT’s data security procedures.
Speak to us today!
For more information on how CSOFT can assist you with your translation requirements, please contact us through this website, or call us at +1-617-263-8950.
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