Data and Technology Security
CSOFT’s organization-wide data and technology security procedures ensure our clients’ proprietary information is always held in the highest confidence.
For businesses seeking growth in global markets, data and technology security are vital concerns for protecting not only their intellectual property but also the interests of end users and stakeholders of their products
and services. As the use of data accelerates across industries, the need for technology security to keep pace with potential threats has never been higher, with the potential for new intrusions emerging at the intersection of AI and machine learning, cloud-based networks, and cross-border data transfers. Therefore, whenever working with a language services provider (LSP) to localize your proprietary technology or privately held product data, it is essential to have a localization partner able to ensure privacy and security for sensitive information while handling the translation of your content.
CSOFT understands the importance of security to our clients, using well-documented and fully traceable information security policies, checklists, and quality records to ensure nothing is taken for granted where confidentiality is concerned. Our processes are backed by our ISO credentials and rigorous leveraging of ISO 27001 best practices, as well as our extensive, organization-wide policies and procedures for the protection of sensitive information.
Meeting the Newest Challenges in Privacy: AI and Cloud-based Data Security
As more organizations leverage powerful AI technologies to expedite communication processes, ensuring that proprietary or sensitive information is never exposed to public machine learning resources is just one of many new concerns businesses must consider when engaging external partners such as language service providers (LSPs). Just as importantly, AI is accelerating the development of security threats ranging from simple email phishing scams to bot attacks on private domains. This makes it essential to work exclusively with a localization partner able to safeguard your products and services from theft, improper use, and unwanted public exposure.
To meet these needs, CSOFT’s data management practices leverage secure, cloud-based data storage, as well as organizational mandates forbidding the improper use of technical tools or communication channels whenever handling our customers’ communications. Additionally, we continually educate and alert our team to emerging and imminent dangers from external attackers, ensuring every employee’s vigilance in safeguarding our internal networks.
ISO-Certified Security Protocols
CSOFT understands the value of standards and procedures to ensure the quality of its ISO certified translations. We have created specific procedures and evaluation methods to assure compliance with ISO, an internationally recognized certification that shows a company can consistently provide products and services that meet or exceed customer requirements, enhance customer satisfaction, address risk and opportunities, focus on continuous improvement, and apply risk-based decision-making.
CSOFT’s data and security processes are fully compliant with our ISO 17100:2015, ISO 13485:2016, and ISO 9001:2015 certifications. Our operations also leverage ISO 27001 (ISO/IEC 27001) best practices for information security. Across industries and sectors, these protocols ensure that all necessary precautions are taken to safeguard the privacy of sensitive information throughout and following the localization process. CSOFT’s ISO certifications show the company’s commitment to continued growth within the language market and delivering the best possible service to new and existing clients, so that customers can be confident that they are receiving the best possible service the industry has to offer.
CSOFT’s Robust Infrastructure:
Your Data is Safe with our QC Processes
24×7 Monitoring
Project data is hosted in top-level data centers with the strictest level of security (Level 4). The data centers are SOC-1, SOC-2 and SOC-3 compliant. They are staffed and monitored 24/7/365.
Access Control
Only approved and authorized translators have access to your content, and we maintain full flexible control over the allocation of user access. The content is only in the cloud with restricted movement.
Encryption
Data is encrypted using an HTTPS/TLS protocol to protect data in transit between our system and our translators. We have a 256-bit Advanced Encryption Standard (AES).
Real Time Backup
All our Project data is backed up in real time.
Traceability
All our Project execution steps, and users’ activities are traceable within our systems.
Privacy
CSOFT is committed to protecting all users’ privacy and will carefully handle and protect the personal information provided to us or that we obtained during the localization process. With the European Union’s implemented GDPR (General Data Protection Regulation), we have taken the necessary action to ensure we are compliant with the regulations. At any time, users can request to access their personal information, update the information, or, if so requested, have their personal data purged from the system.
Technology
Technology is essential to the modern localization process, from the moment source content is authored, validated, and prepared for translation to the time when translated content is reviewed and then deployed for worldwide distribution. Technologies such as content management systems (CMS), translation management systems (TMS), translation memory (TM), machine translation (MT), project workflow management, social translation systems, and collaborative translation review all play fundamental roles to ensure both global content quality and translation efficiency. As a leading provider of localization solutions for Fortune 500 companies and multinational organizations, CSOFT ensures that all our technologies comply with security and privacy regulations from around the globe.
Speak to us today!
For more information on how CSOFT can assist you with your translation requirements, please contact us through this website, or call us at +1-617-263-8950.
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